SMS Terms & Conditions

Summary. T-TITANS sends appointment confirmations and reminders, conversational follow-up after a call, and account and customer-service notifications, only to people who have opted in. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

1. Programme description

T-TITANS (“T-TITANS”, “we”, “us”) operates a text messaging programme for prospective and existing customers and for the contacts of business clients who have engaged us to perform outreach on their behalf. By opting in you agree to these SMS Terms & Conditions and to our Privacy Policy.

Messages are sent from our registered business numbers using a licensed messaging provider. This is a conversational and transactional programme, not a bulk promotional broadcast programme.

2. Messages you may receive

Depending on how you interacted with us, you may receive:

Appointment confirmations and reminders — confirming a demo or appointment you booked, reminding you before it starts, or helping you reschedule.
Conversational follow-up after a call — a reply from the agent you spoke with, or a follow-up to a call you requested, continuing that conversation by text.
Account and customer-service notifications — for our business clients: onboarding steps, reporting availability, service updates and support responses.

Example messages:

“T-TITANS: Hi Jane, confirming your demo on Tue 9 Sep at 2:00 PM CT. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
“T-TITANS: Thanks for taking my call earlier — here’s the campaign outline I mentioned. Any questions, just reply. Reply STOP to opt out.”

We do not send unsolicited promotional broadcasts, and we do not send messages relating to loans, cannabis, firearms, gambling, adult content or any other category prohibited by the CTIA Messaging Principles and Best Practices.

3. How you opt in

We will only text you if you have given express consent through one of these methods:

Website form. You tick the optional, unchecked SMS consent box on our booking or contact form. The box is never pre-ticked and is never required to submit the form.
Verbal consent on a recorded call. An agent asks whether you are happy to receive text messages at the number you provided, and your agreement is captured in the call recording and logged against your record with the date and time.
You text us first. You send a message to our business number, which we treat as consent to reply.
Consent held by our client. Where we message on behalf of a business client, that client warrants that it holds documented express consent from the recipient for the messages we send.

Consent to receive text messages is not a condition of purchasing any goods or services. We record the date, time, method and exact wording of the consent shown to you, and we can produce that record on request.

4. Message frequency

Message frequency varies and depends on your interaction with us. In practice most recipients receive between 1 and 6 messages per month; a single appointment typically generates a confirmation and one reminder. Conversational threads continue only for as long as you reply.

5. Cost

T-TITANS does not charge for the messages it sends. Message and data rates may apply depending on your mobile plan and carrier. Check with your mobile provider if you are unsure about the charges that apply to you.

6. How to opt out

You can cancel at any time. Reply STOP to any message from us. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT or STOPALL.

After you send one of these keywords we will send a single confirmation message and then stop sending messages to that number. If you later want to resume, opt in again using any of the methods in section 3.

You can also opt out by emailing privacy@teletitans.com or calling (726) 336-1744, though replying STOP is immediate and is the method we recommend.

We keep a minimal suppression record of opted-out numbers so that we never message you again. It is used for no other purpose.

7. Getting help

Reply HELP to any message and we will respond with our business name and contact details. You can also reach us at eric.moore@teletitans.com or (726) 336-1744.

8. Carriers and delivery

Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

The programme is supported on major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, Virgin Mobile and most regional carriers. Carrier support may change without notice.

9. Eligibility

You must be at least 18 years old and the account holder of, or authorised user of, the mobile number you provide. If you change or give up that number, tell us so that we do not message its new owner.

10. Privacy

How we handle your information is set out in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Mobile numbers are disclosed only to the licensed carriers and communications platform providers strictly necessary to deliver a message you asked for.

11. Changes to these terms

We may update these SMS Terms & Conditions from time to time. The “last updated” date at the top of this page reflects the most recent change. Continued participation in the programme after a change constitutes acceptance of the updated terms.